Privacy Policy

Privacy Policy

GCMS (“we”, “our”, or “us”) is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR).

1. Who We Are

GCMS is a sole trader business providing home renovation, maintenance, and cleaning services.
Trading name: GCMS
Owner’s name: Gary Groves
Business address: 21 Sussex Drive, Chatham, ME5 0NJ 
Email: gary@grovescms.co.uk
Phone: 07809736424

2. What Personal Data We Collect

We may collect the following information when you contact us or use our services:

• Name
• Email address
• Phone number
• Property address
• Details about your enquiry or project
• Any other information you choose to provide

We do not collect sensitive personal data unless explicitly provided by you.

3. How We Use Your Data

We only use your personal information for the following purposes:

• To respond to your enquiries
• To provide quotes, services, and manage appointments
• To communicate with you regarding your project
• To issue invoices and manage payments
• To comply with legal and tax obligations
• With your consent, to send follow-ups or occasional updates

We do not sell or share your data with third parties for marketing purposes.

4. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

Consent – When you voluntarily provide data via forms or emails

Contract – When processing is necessary to provide our services

Legal obligation – To comply with recordkeeping or tax laws

Legitimate interests – To run our business effectively and respond to your requests

5. Data Storage and Security

We store your data securely using password-protected devices and/or reputable cloud services. Access is limited to authorised personnel only. We retain your data only as long as necessary for the purposes outlined in this policy.

6. Your Rights Under GDPR

You have the right to:

Access the personal data we hold about you

Request correction of incorrect or outdated information

Request deletion of your personal data (subject to legal limits)

Object to or restrict processing in certain circumstances

Withdraw consent at any time (if consent was the basis of processing)

To exercise any of these rights, please contact us at info@grovescms.co.uk.

7. Cookies and Website Analytics

Our website may use cookies to improve user experience or collect anonymous analytics data (e.g. via Google Analytics). You will be given the option to accept or manage cookies on your first visit.

For more information, please refer to our Cookie Policy.

8. Contact Us

If you have any questions about this policy or how we handle your data, please contact:

Gary Groves
Trading as GCMS
Email: gary@grovescms.co.uk
Phone: 07809736424

If you are not satisfied with our response, you have the right to complain to the Information Commissioner’s Office (ICO): https://ico.org.uk